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Programme Lead

2 weeks ago

Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

Job Summary


This position is responsible for developing an understanding of business requirements of Oracle Customer Care & Billing, carrying out analysis, and contributing to the development/modification of software and applications.



Key Responsibilities



  • Ensure that already developed programs are running smoothly.


  • Explore opportunities for improvements on a proactive basis.


  • Provide necessary support to projects and business apps development team to test, evaluate, and implement new programs.


  • Lead specialists to suggest modifications in existing programs to improve business efficiency.


  • Conduct testing and evaluation of new programs and modifications.


  • Identify areas for modification in existing business applications for customer service and billing programs, and subsequently develop these modifications after seeking due approvals from competent authorities.


  • Arrange for necessary training for end users to ensure effective usage of the system.


  • Lead and supervise the program development team to amend/develop software changes as per the requirements of the business departments.


  • Coordinate with vendors to address issues faced during the design/implementation of new applications or modules.


  • Ensure that necessary software support is provided to generate essential reports for further sharing with user departments as per approved timelines.


  • Ensure that necessary technical support is provided on a timely basis to the end users for smooth business continuity.


  • Ensure compliance with the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with the assigned role.


  • Ensure compliance with the Business Principles and Ethics Policy / Code of Conduct.


  • Undertake any other task assigned by the supervisor.




About Us


Sui Southern Gas Company Limited is a leading energy provider in the region, committed to delivering reliable and efficient gas supply services.



Why Join Us


This role offers a challenging and rewarding opportunity to work with a dynamic team, contributing to the company's mission to deliver exceptional customer service and support.