Customer Operations Specialist

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled Customer Operations Specialist to join our team. The successful candidate will be responsible for business operation and customer service support, including migration of services over fiber-optic networks.

Main Responsibilities
  • Migrate copper services over fiber-optic networks to provide quality services.
  • Reduce faults and minimize Mean Time To Resolve (MTTR).
  • Provision new services and provide awareness to customers about available services.
  • Analyze reports to make informed decisions on network deployment and rehabilitation.
Requirements
  • BS/BE in Electrical or Telecom Engineering.
  • At least one year of experience in the field.
  • Familiarity with Flash Fiber Design Flow and tools used in fiber operation.
  • Field expertise is essential.
Benefits

This role offers a unique opportunity to work with a dynamic team and contribute to the growth and development of our organization. Our family-centric policies, including 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.



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