Customer Service Team Lead

3 days ago

Karachi, Sindh, Pakistan beBeeManager Full time 800,000 - 1,000,000
Key Responsibilities

* Manage inbound and outbound call centre operations, ensuring seamless communication with customers and clients.* Coordinate daily centre activities, including staff recruitment and performance management.* Liaise with supervisors, team leaders, operatives and external parties to resolve issues and improve quality.* Monitor calls to identify areas for improvement and track operative performance.* Analyse data to forecast demand and optimise staffing levels.* Develop and implement strategies to enhance customer satisfaction and employee engagement.

Required Skills and Qualifications
  • Strategic thinking and leadership skills*
  • Excellent interpersonal and communication skills*
  • Strong analytical and problem-solving abilities*
  • Ability to work in a fast-paced environment and adapt to changing circumstances*
Benefits

* Opportunity to work in a dynamic and innovative industry*

Job Specification

* This is an exciting opportunity to join a leading organisation as a Call Centre Manager.* If you are a motivated and results-driven individual with excellent leadership skills, we encourage you to apply.* As a Call Centre Manager, you will be responsible for managing the day-to-day operations of the centre, ensuring that all aspects of customer service are met and exceeded.* You will have the opportunity to develop and implement strategies to enhance customer satisfaction and employee engagement, and to work collaboratively with other teams to achieve business objectives.*

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