Customer Success Strategist

7 days ago


Karachi, Sindh, Pakistan Leading Edge Full time

Leading Edge is seeking an Implementation Consultant to drive customer success and adoption of our innovative solutions.

About the Role

We are looking for a highly skilled professional to join our team as an Implementation Consultant. As a key member of our customer success team, you will be responsible for establishing and maintaining strong relationships with our clients, onboard new customers, and educate them on the value of our products and technology.

Responsibilities
  • Customer Onboarding: Develop and implement customized onboarding plans to ensure seamless product adoption and timely activation.
  • Customer Success: Act as the primary point of contact for new customers, providing exceptional support and guidance throughout the implementation process.
  • Communication and Education: Deliver clear and concise communication to customers, educating them on product features, benefits, and best practices.
  • Problem-Solving: Collaborate with cross-functional teams to resolve complex issues and improve customer experience.
  • Relationship Building: Foster strong relationships with customers, identifying opportunities to upsell and cross-sell our solutions.
Requirements
  • Experience: 3+ years of experience in a customer-facing role (sales or support) with a proven track record of success.
  • Skills: Proficiency in Salesforce, data analysis, and problem-solving skills. Excellent communication, presentation, and interpersonal skills.
  • Education: Bachelor's degree in a related field (e.g., business, marketing, or communications).
What We Offer

As an Implementation Consultant at Leading Edge, you can expect a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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