Cloud Solutions Expert

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

**Job Description:**

Senior Cloud Technical Specialist Role

We are seeking a highly skilled Senior Cloud Technical Specialist to deliver exceptional service to our clients. As a key member of our team, you will be the first point of contact for customer engagements, providing technical support for Microsoft 365 applications and Azure administration.

Duties and Responsibilities:
  1. Provide white-glove service to clients, addressing Microsoft 365 and Azure issues.
  2. Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting.
  3. Perform Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
  4. Build strong relationships with customers and colleagues, adapting to changing situations.
  5. Stay updated with technological changes through training and support calls, handling issues related to various cloud platforms.
  6. Work independently and guide new team members.
  7. Troubleshoot incidents, identify root causes, and implement preventive measures.
  8. Ensure issues are resolved timely, adhering to SLAs.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • 3-5 years of experience with Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
  • Understanding of computer systems and mobile troubleshooting.
  • Experience with cloud/hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
  • Preferred knowledge of Windows, SQL, and Exchange Server.
  • Experience in defining and refining business support processes.
  • Microsoft certifications are preferred.
  • Familiarity with ticketing systems like Service-Now, Zendesk, Jira, or Freshdesk.
Benefits:

We offer a comprehensive benefits package, including health insurance, life insurance, pension schemes, and wellness facilities. We promote an inclusive workplace committed to diversity and equal opportunity.

Additional Information:

Shift timings are from 8:00 P.M to 5:00 A.M (PK time), with rotational shifts. This role requires strong communication skills and the ability to work flexible shifts.

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