
Head of Regional Payment Operations
1 day ago
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. This is a highly dynamic and fast-paced environment where we make it possible for our merchants to expand into the world's fastest-growing, emerging markets.
Key Responsibilities:
- Lead and support a team of specialists and processors, ensuring seamless processing and achievement of regional objectives.
- Closely manage the operations team for overall operational excellence and oversee the execution of regional strategies.
- Monitor performance, set goals, and drive initiatives that align with regional targets and business objectives.
- Work with internal teams on operations/product/technology roadmaps and integration of partnerships within APAC.
- Facilitate communication and collaboration between teams to optimize workflows, enhance operational efficiency, and support regional growth.
- Drive strategic decisions involving negotiation and optimization of capabilities, pricing negotiations, exploration of new solutions, and continuous process improvement.
- Negotiate and execute commercial partnerships and agreements.
- Analyse performance results and optimise accordingly.
- Stay on top of local regulatory/licensing requirements and collaborate with regulatory and legal teams to ensure the operation is sustainable.
What We're Looking For:
- 7+ years of experience in payment operations, fintech, or cross-border finance, with at least 3 years in a leadership role.
- Deep understanding of the APAC payments ecosystem, financial regulations, and payout models.
- Proven experience in leading high-performance teams and managing operational complexity at scale.
- Strong data and analytical skills; ability to use metrics to drive decisions.
- Excellent interpersonal and communication skills across cultures and functions.
- Proficiency in English required; additional Asian languages a plus.
What You'll Get:
- A flexible, remote-first dynamic culture with travel, health and learning benefits.
- The opportunity to work with 1000+ teammates from 30+ different nationalities.
- A chance to develop an international career that impacts millions of people's daily lives.
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