
Service Quality Specialist
1 day ago
The primary objective of this Quality Assurance position is to evaluate and measure the performance of sales and customer service professionals who interact with our consumer base.
This role ensures adherence to established company and industry standards, guaranteeing high-quality interactions.
Key Responsibilities:
- Evaluate representatives' call performance using call monitoring and audio recording software.
- Follow a set of requirements, scoring representatives based on established performance metrics.
Requirements:
- At least 2 years of experience in a call center environment.
- Excellent comprehension and grammar skills.
- Willingness to work night shifts.
- Experience in Auto Insurance, Auto Warranty, or mortgage sectors is beneficial.
- Exceptional listening and analytical abilities.
- Intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to quickly learn and navigate new software applications.
- Capacity to work quietly and independently.
Benefits:
We are seeking a skilled and detail-oriented individual who can join our team. If you possess excellent communication skills, a strong analytical mind, and the ability to work independently, we encourage you to apply for this role.
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