
Financial Operations Specialist
6 days ago
Key Roles and Responsibilities:
- We are seeking a highly skilled professional to oversee the day-to-day operations of our department.
- The successful candidate will be responsible for ensuring seamless functioning, resolving inquiries, addressing concerns, and providing support across various educational services.
Responsibilities:
- To handle and resolve escalated fee-related customer issues in a timely and efficient manner.
- To implement and optimize customer support processes to enhance overall customer satisfaction.
- To keep the team informed about the latest information related to products, procedures and industry trends.
- To assess support statistics and generate detailed reports based on findings.
- To supervise and evaluate ongoing training efforts within the team.
- To conduct performance evaluations and adhere to the disciplinary process in line with policy.
Requirements:
- A minimum four years bachelor's degree from a recognized Local/ Foreign University. Preference will be given to candidates holding a master's degree in finance/ accounts.
- A minimum three years experience in a similar function/industry.
- Understanding of customer ledgers, invoices, receivables, refunds & doubtful debts in an SAP environment.
- Proven experience as a customer support specialist, preferably within a similar environment.
- Display strong conflict resolution abilities and maintain impartiality.
- Results-oriented professional, able to drive projects independently from inception to execution stages.
- Interpersonal and communication skills.
We Offer:
- Competitive compensation package.
- Opportunities for career growth and development.
- A collaborative and dynamic work environment.
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