Performance Monitoring Specialist

Job DescriptionConducts contact center performance analysis and creates detailed action plans on where to improve performance.Reviews and resolves all incoming escalations from appropriate escalation channels in a timely manner.Responsible for listening (and viewing) customer calls, chats, and other communications, and evaluating consumer data to measure...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

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