Contact Center Performance Analyst

Job OverviewWe are seeking a highly skilled Performance Analyst to join our team. In this role, you will be responsible for conducting thorough performance analysis and creating detailed action plans to improve contact center performance.Main Responsibilities:Conduct regular performance analysis and create detailed reports to identify areas of...

Job DescriptionThe Call Center Operations Manager will play a critical role in driving business growth, delivering exceptional customer service, and fostering a positive work environment. Key responsibilities include:Key AccountabilitiesCustomer Service Excellence: Ensure that all customer interactions are handled professionally, promptly, and with a high...

Job DescriptionConducts contact center performance analysis and creates detailed action plans on where to improve performance.Reviews and resolves all incoming escalations from appropriate escalation channels in a timely manner.Responsible for listening (and viewing) customer calls, chats, and other communications, and evaluating consumer data to measure...

Operational Data AnalystWe are seeking an experienced operational data analyst to join our team. As an operational data analyst, you will be responsible for analyzing operational data to drive business decisions and improve operational efficiency.Key Responsibilities:Analyze operational data to identify trends and opportunities for improvement.Develop and...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

Business Analyst RoleThe Assistant Business Analyst will be responsible for conducting research, analyzing corporate procedures, and creating solutions to improve productivity and efficiency.

Requirements\Candidates residing in Bahria Town with prior experience in a CSR or call center role will be preferred. Strong communication skills, a proactive attitude, and the ability to work effectively in a team environment are essential.\

We are seeking an experienced business analyst to join our team and drive day-to-day financial insight and operational discipline.

Job SummaryThe Call Center Operations Manager is responsible for overseeing the daily operations of the contact center, ensuring business objectives are met and resources are managed efficiently.Key ResponsibilitiesStaffing and Schedule Adherence: Manage staff scheduling to meet customer service demands while maintaining optimal productivity levels.Training...

About the RoleThe Quality Assurance Specialist will play a critical role in ensuring the high quality of customer interactions in our call center.Main DutiesEvaluating call recordings to identify areas for improvement.Providing actionable feedback to improve agent performance.QualificationsPrevious call center experience, preferably in an auto insurance...