Technical Support Expert

5 hours ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 800,000 - 1,500,000
Job Title

We are seeking a skilled Technology Solutions Specialist to provide high-quality technical support and training for Insignia products.

The successful candidate will gain in-depth knowledge of our products and deliver exceptional customer service, including phone and email assistance, product recommendations, and quality control testing.

  • Provide timely and effective support to customers through phone and email
  • Recommend product enhancements to improve user experience
  • Conduct quality control and bug testing of new releases
  • Research and document projects to support product development
  • Update knowledgebase cases and release notes
Requirements
  • Diploma or degree in computer science, IT, or related field
  • Excellent communication and problem-solving skills
  • High typing speed and excellent English writing and speaking skills
  • Strong knowledge of Microsoft Office products
  • Previous technical support experience is an asset
  • Minimum 3 years' experience required
Benefits

This role offers the opportunity to work with a leading provider of technology solutions, providing opportunities for growth and development.

The ideal candidate will be a team player with a passion for delivering exceptional customer service and a commitment to ongoing learning and professional development.

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