
Client Resolution Manager
1 week ago
We are seeking an experienced Customer Service Representative to join our team in providing exceptional support to our customers. As an Ecommerce Customer Service Representative, you will be responsible for engaging with customers, resolving issues, and ensuring a smooth purchasing experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
* Respond to customer inquiries and resolve their issues in a timely and professional manner.
* Assist customers with placing orders, tracking shipments, and processing returns.
* Provide product information and recommendations to customers based on their preferences and needs.
* Collaborate with other departments to ensure accurate order fulfillment and meet customer expectations.
* Maintain accurate records of customer interactions and transactions for future reference.
* Escalate complex issues to senior representatives or supervisors for prompt resolution.
* Stay up-to-date with product knowledge and industry trends to provide excellent customer service.
Requirements:
* Previous customer service experience, preferably in e-commerce environments.
* Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.
* Strong problem-solving and decision-making abilities to address customer concerns efficiently.
Our Company Offers:
* Opportunity to work in a dynamic and growing company.
* Competitive salary and benefits package.
* Ongoing training and development opportunities to enhance your skills and knowledge.
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