Client Services Lead

1 day ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time
Job Description

The Customer Success Manager 2 role plays a critical part in managing customer expectations, resource coordination, order management, inventory/logistics management, relationship development, addressing day-to-day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management, and account mailbox management.

This involves owning and managing the customer service experience, acting as the primary point of contact for customer escalations, internal reporting to ensure key SLA and metrics are being met, conducting operationally focused business reviews routinely with Account Manager and Client, partnering with PMO, Operations Leadership, and Supply Chain for deployments, inventory management, and delivery standards.



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