Software Technical Support Representative

13 hours ago


Lahore, Punjab, Pakistan Generix Solutions Full time

Generix Solutions is seeking a highly skilled SOFTWARE TECHNICAL SUPPORT REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance and support to customers, ensuring their smooth experience with our software applications.

The ideal candidate will possess excellent communication skills, the ability to multitask, and a keen eye for detail. You will work closely with our development and quality assurance teams to resolve complex issues, create and maintain accurate records of customer interactions, and participate in software testing and quality assurance processes.

Responsibilities:

  1. Responding to customer inquiries and resolving technical issues in a timely manner.
  2. Collaborating with internal teams to identify and resolve complex issues.
  3. Creating and maintaining accurate records of customer interactions and issue resolutions.
  4. Participating in software testing and quality assurance processes to ensure seamless user experience.

We offer a competitive compensation package, opportunities for growth and development, and a dynamic and supportive work environment.



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