Technical Support Expert

1 day ago


Lahore, Punjab, Pakistan Youcan Creative Engine Full time
Job Overview

Youcan Creative Engine is seeking a highly skilled Technical Support Specialist to join our team.

Key Responsibilities:
  1. Technical Assistance: Provide first-line technical support to users via various communication channels, including phone, email, and chat.
  2. Troubleshooting and Escalation: Troubleshoot hardware and software issues, escalating complex problems to relevant teams when necessary.
  3. Hardware and Software Maintenance: Install, configure, and maintain hardware, software, and systems for end-users.
  4. Knowledge Base Management: Document and track support requests, solutions, and common issues in a centralized knowledge base.
  5. System Diagnostics and Guidance: Conduct system diagnostics and provide step-by-step guidance for troubleshooting.
  6. User Training and Support: Offer training and support for users on product functionality and technical procedures.
  7. System Updates and Maintenance: Maintain and update software and hardware systems to ensure optimal performance.
  8. Interdepartmental Collaboration: Collaborate with other departments to improve the overall user experience and resolve complex issues.


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