
Product Experience Specialist
1 week ago
Job Overview
">- TalentPop App seeks a Product Experience Specialist to deliver exceptional support to our clients via voice and chat.
- You will be responsible for providing accurate product information and troubleshooting expertise to customers, while also understanding their needs and collaborating with your team to improve processes.
- Your role will involve assisting customers with product-related inquiries, solving problems efficiently, and working closely with your team to enhance the customer experience.
Requirements
">- 1+ year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
- Proficient in Excel or Google Sheets.
- Calm and solution-focused under pressure.
- Familiarity with eCommerce and CRM systems is a plus.
Benefits Package
">- Competitive hourly rate.
- Comprehensive health and dental coverage.
- Paid Time Off to recharge.
- Performance Bonuses for your hard work.
- A permanent work-from-home setup.
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