Human Resources Director

14 hours ago


Saddar Town, Pakistan beBeeDirector Full time 800,000 - 1,200,000

The Human Resources Director is responsible for the efficient day-to-day management of the contact centre's HR service. This includes setting and monitoring performance and quality standards for team members, leading and motivating them to achieve their objectives and deliver a high-quality responsive service.

Key Responsibilities
  • Manage the human resources function, developing strategies for all matters relating to HR, taking into account legislative requirements and best employment practices.
  • Develop and implement policies, procedures, and systems to achieve the organisation's objectives; monitor and review effectiveness and recommend change as necessary.
  • Advise on the contact center's remuneration systems and procedures, ensuring compliance with company standards.
Job Specification
  • Demonstrate excellent interpersonal and communication skills, with the ability to work autonomously and flexibly under pressure.
  • Showcase diplomatic and negotiation skills, with the ability to work with personnel from all levels and deal with difficult situations effectively.
  • Ensure strong numerical and budgeting skills, proficiency in MS Office applications, email, and the Internet, and an interest in career development and training within the workplace.

This role requires a proactive and solutions-focused approach, with a commitment to delivering exceptional customer experiences and driving business success.



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