ERP Customer Care Representative

7 days ago


Lahore, Punjab, Pakistan Abeeha Technologies Full time

Abeeha Technologies seeks an ERP Customer Care Representative to provide technical support to customers using our ERP software. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a thorough understanding of ERP software functionalities.

Responsibilities:

  • Conduct demos for new leads via video or remote sessions.
  • Work with team members to achieve sales success and meet targets.
  • Provide after-sales training to existing clients.
  • Source new sales opportunities through lead follow-up and outreach.
  • Follow up with leads and quotations.
  • Create training and demo videos for customers.
  • Manage social platforms (YouTube, WhatsApp, Facebook).
  • Design social media content.
  • Offer technical support to customers using ERP software.
  • Resolve customer issues via phone and remote support.
  • Answer customer inquiries regarding software functionality.
  • Develop customer support documentation (FAQs, knowledge base articles).
  • Improve customer support processes to enhance customer experience.
  • Participate in software testing and provide feedback.
  • Collaborate with cross-functional teams to ensure customer satisfaction.


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