Customer Care Representative

7 days ago

Lahore, Punjab, Pakistan EWS Group Full time

Customer Care Representative page is loaded

Customer Care Representative

Apply locations PER - Lahore, PK time type Full time posted on Posted 2 Days Ago job requisition id R43060

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

Division:

Perseus Payments provides integrated payments services to businesses and software providers. Perseus Payment integrates with your favorite software to offer a streamlined payments experience for you and your customers. We're improving the payments experience in a growing number of industries. We're already integrated with a number of business solutions serving a wide variety of markets.

Division Link: https://perseuspayments.com/

Job Description:

We are seeking a highly motivated and customer-focused Customer Care Representative to join our expanding team. In this key role, you will provide exceptional support to our clients, assisting with payment processing needs including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting. As part of the frontline support team, you will ensure that our customers receive timely, effective solutions to their inquiries and technical issues, enhancing their overall experience with our company.

Key Responsibilities:

  • Customer Service Excellence: Proactively engage with customers via phone, email, and chat, demonstrating exceptional customer service skills and professionalism in every interaction.
  • Multi-Platform Expertise: Master various support processes and platforms, effectively managing multiple customer inquiries at once.
  • Documentation & Reporting: Accurately document all customer interactions (calls, chats, emails, messages) in our support system, ensuring thorough and clear records.
  • Payment Processing Support: Handle inquiries related to onboarding, reconciliation, risk management, and terminal troubleshooting, providing effective solutions for each.
  • Technical Issue Resolution: Diagnose and resolve technical issues with payment terminals, ensuring minimal disruption to client operations.
  • Escalation & Follow-Up: Escalate unresolved or complex issues to higher support levels or relevant teams, ensuring timely follow-up and resolution.
  • Adherence to Procedures: Follow company policies and procedures for both internal and external operations, maintaining consistency and compliance.
  • Additional Duties: Take on other tasks as needed to contribute to team goals and help drive the company's vision.

Required Skills & Experience:

  • Excellent Communication: Strong verbal and written communication skills, with the ability to convey clear and concise information.
  • Analytical Problem-Solving: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.
  • Technical Proficiency: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.
  • Mathematical Competency: Strong numerical skills to support reconciliation of bank statements and payment processing data.
  • Industry Experience: A minimum of 2 years of experience in the banking or payments industry.
  • Customer Support Experience: Demonstrated experience handling technical customer inquiries through phone and email.
  • Educational Background: Associate or bachelor's degree, or relevant work experience.

Desired Skills & Experience:

  • Experience in Financial Services: Familiarity with banking, financial services, or payment processing environments.
  • Terminal Troubleshooting: Experience with diagnosing and troubleshooting credit card payment terminals.
  • Proactive Problem Solving: Ability to identify potential issues and resolve them before they escalate.
  • Adaptability: Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.
  • Remote Work Efficiency: Strong time management and organizational skills, enabling you to work effectively in a remote setting.
  • Self-Motivated: Highly self-driven with the ability to work independently and collaborate well within a team.

Work Environment & Shift Timings:

  • Standard Shift: 10 am ET- 6 pm ET (8 pm PK time - 4 am PK Time)
  • Flexible Hours: Willingness to occasionally work during holidays or outside regular hours to accommodate global team needs.

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
#J-18808-Ljbffr

  • Customer Care Representative

    5 days ago

    Lahore, Punjab, Pakistan Transworld Full time

    Customer Care Representative (Inbound Calls)Are you a motivated individual eager to develop and accelerate your career in customer care? Transworld is looking for a Customer Care Representative (Inbound Calls) to join our team at our Phase 5 D.H.A, Lahore.What You'll Be Doing:• Act as a liaison between the company and its customers.• Take ownership for...

  • Customer Care Representative

    7 days ago

    Lahore, Punjab, Pakistan Xybersystem Full time

    Xybersystem is looking for Customer Care Representatives to join our team.As a Customer Care Representative, you will be responsible for providing excellent customer service to our clients via phone and email.Job Description:Respond to customer inquiries and resolve issues in a timely and professional manner.Work collaboratively with other teams to ensure...

  • Customer Care Representative

    3 days ago

    Lahore, Punjab, Pakistan Vantage Developers Full time

    Bachelor's degree in Business Administration, Finance, or related fieldVANTAGE DEVELOPERS is a prominent sole proprietorship in the real estate sector, based in Lahore. We focus on excellence in residential and commercial property development. We invite fresh graduates to apply for the Customer Care Representative position to join our dedicated team and help...

  • Customer Care Representative

    7 days ago

    Lahore, Punjab, Pakistan Mass Logistics Full time

    Job Description:Mass Logistics, a dedicated consumer services provider in Lahore, Pakistan, is seeking a Part Time Night Customer Care Representative. We specialize in streamlining logistics and supply chain solutions, emphasizing personalized services to cater to our clients' unique needs. Fresh graduates who are eager to start their careers in the...

  • Customer Care

    7 days ago

    Lahore, Punjab, Pakistan Haust Club Pakistan Full time

    Job Description: Customer Care Service Representative at Haust Club PakistanResponsibilities:Respond to customer inquiries via phone, email, and chatResolve customer complaints in a professional mannerProvide information about our servicesMaintain a positive, empathetic, and professional attitude towards customersJob SpecificationSocial Media...

  • ERP Customer Care Representative

    7 days ago

    Lahore, Punjab, Pakistan Abeeha Technologies Full time

    Abeeha Technologies seeks an ERP Customer Care Representative to provide technical support to customers using our ERP software. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a thorough understanding of ERP software functionalities.Responsibilities:Conduct demos for new leads via video or remote...

  • Customer Care Representative

    3 days ago

    Lahore, Punjab, Pakistan Contour Software Full time

    About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....

  • Customer Care Representative

    3 days ago

    Lahore, Punjab, Pakistan GSG Technologies Full time

    Job Description:We are a US-based Corporate Culture Company, and we're currently seeking a Customer Care Professional to join our Pakistan office. In this role, you will be responsible for conducting outbound calls to assist customers, address their inquiries, and provide solutions to their needs.Please note that this position requires working the night...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan Transworld Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Transworld. As a key member of our customer care unit, you will be responsible for providing exceptional support to our clients through inbound calls.Key Responsibilities:Act as a liaison between our company and its customers.Take ownership of effectively resolving...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...

  • Customer Care Representative

    7 days ago

    Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    Job Specification:Customer Support Executive at Diem Technologies Incorporated plays a critical role in ensuring excellent customer service. As a key member of our support team, you will be responsible for delivering top-notch support to our clients, resolving technical issues efficiently, and escalating complex problems to senior team members when...

  • Customer Care Representative

    7 days ago

    Lahore, Punjab, Pakistan Algo+ USA Full time

    Support RoleAt Algo+ USA, we are looking for a skilled Help Desk Engineer to join our team. As a Help Desk Engineer, you will be responsible for providing technical assistance to customers experiencing software-related issues.Key ResponsibilitiesTicket Handling: Handle incoming tickets in a timely and efficient manner, ensuring that customer issues are...

  • Technical Customer Care Associate

    12 hours ago

    Lahore, Punjab, Pakistan Blue Flame Solutions Full time

    Blue Flame Solutions is seeking a skilled Technical Customer Care Associate to join our team!About the RoleThis position is ideal for individuals who excel in technical environments and have a passion for delivering exceptional customer service.Main Responsibilities:Provide expert technical support to Xfinity customers via phone, email, or chat.Diagnose and...

  • Customer Service Advocate

    3 days ago

    Lahore, Punjab, Pakistan GSG Technologies Full time

    Job Overview:We're seeking a Customer Care Representative to join our Pakistan office. As a key member of our team, you will be responsible for conducting outbound calls to assist customers, address their inquiries, and provide solutions to their needs.Please note that this position requires working the night shift 6PM-3AM PST.

  • Client Care Advocate

    3 days ago

    Lahore, Punjab, Pakistan Contour Software Full time

    Join Our TeamWe're a dynamic and fast-paced team dedicated to improving the payments experience in a growing number of industries. As a Customer Care Representative, you will be responsible for providing exceptional support to our clients, assisting with payment processing needs including onboarding, reconciliation, risk management, terminal ordering, and...

  • Customer Support Representative

    1 day ago

    Lahore, Punjab, Pakistan Commerce kind Full time

    Customer Support Representative (Spoken English)Company DescriptionCommerceKind is an eCommerce growth partner that specializes in helping brands succeed on the Amazon marketplace. With a focus on maximizing ROI, boosting visibility, and delivering explosive results, CommerceKind offers end-to-end solutions tailored to each brand's unique needs.Location:...

  • Sales Development Representative

    5 days ago

    Lahore, Punjab, Pakistan Affinity Tele Care LLC Full time

    About UsAffinity Tele Care LLC is a leading organization dedicated to delivering exceptional customer experiences.Job OverviewWe are seeking a highly skilled and motivated Telesales Executive to join our team in Lahore. As a key member of our sales team, you will be responsible for communicating with potential customers, generating leads, providing top-notch...

  • Client Care Associate

    5 days ago

    Lahore, Punjab, Pakistan Transworld Full time

    About the RoleWe are seeking a dedicated Client Care Associate to join our customer care team at Transworld. As a key member of our team, you will be responsible for providing exceptional support to our clients through inbound calls, ensuring high levels of satisfaction and loyalty.Key Responsibilities:Provide exceptional customer service through inbound...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and customer-focused Customer Service Representative for a full-time position in Lahore. The ideal candidate will be responsible for providing real-time customer support via chat, answering inquiries, resolving issues, and ensuring excellent customer satisfaction.Key Responsibilities:Handle...

  • Customer Success Representative

    1 week ago

    Lahore, Punjab, Pakistan Orient Digital Solutions Full time

    Orient Digital Solutions specializes in helping local businesses improve their online presence through SEO, Google My Business, Social Media Marketing, Local Digital Marketing, and Paid Advertising. Our customized strategies drive traffic, enhance visibility, and boost sales for our clients, enabling them to achieve their desired outcomes.Role...