Dynamic Customer Engagement Specialist

6 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time
Job Title: Customer Service Representative

Seeking proactive and customer-focused individuals to join our team in a dynamic environment. As a Customer Service Representative, you will be responsible for communicating with customers across various channels, handling inquiries, complaints, and returns professionally.

The ideal candidate will possess excellent communication skills, ability to work under pressure, and handle multiple tasks efficiently. Prior experience in customer service is a plus. Fluency in Urdu and English proficiency are required.

We offer a market-competitive salary, friendly team environment, and opportunities for growth within the company. Apply now and become a part of our team

Key Responsibilities:
  • Communicate with customers through phone, email, and social media.
  • Handle customer inquiries, complaints, returns, and exchange requests professionally.
  • Coordinate with internal teams to resolve customer issues.
  • Maintain accurate logs of customer interactions and follow-ups.
  • Ensure high customer satisfaction by providing timely and effective support.
  • Contribute to the improvement of customer service processes and standards.
Requirements:
  • Intermediate qualification (Bachelor's degree preferred).
  • Prior customer service experience is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks.
  • Familiarity with WhatsApp, Facebook, Instagram, and basic computer operations.
  • Fluent in Urdu; English proficiency is a plus.
What We Offer:
  • Market-competitive salary based on experience.
  • Friendly and supportive team environment.
  • Growth opportunities within the company.

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