Operational Support Specialist

2 days ago

Peshawar City Tehsil, Pakistan beBeeCustomer Full time $70,000 - $100,000

As a Technical Support Engineer, you will play a vital role in delivering exceptional customer experiences and ensuring seamless operations.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for continuous learning.

About the Role:

Technical Support Engineers are responsible for managing customer issues, tracking diagnoses, and troubleshooting problems. They also train and educate other employees as needed.

Key Responsibilities:
  1. Exceed customer expectations in quality, timeliness, and overall experience.
  2. Resolve support issues related to products.
  3. Investigate errors using available data and tools.
  4. Assess impact and prevalence of issues to determine root causes.
  5. Provide constructive feedback to agents for training.
  6. Build trusting relationships with customers through open communication.
Requirements:
  • 2-3 years of experience in Customer Support or technical roles.
  • Bachelor's Degree in Computer Science or equivalent practical experience.
  • Familiarity with software development processes and tools.
  • Technical troubleshooting skills and a willingness to learn.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

We value diversity and inclusion. We welcome applicants from varied backgrounds and experiences.

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