Technical Support Operations Expert

1 day ago

Peshawar City Tehsil, Pakistan beBeeSupport Full time $40,000 - $75,000
Job Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support function, you will be responsible for providing world-class assistance to our customers via calls, chat and emails.

This role involves being the main point of contact for issues and questions about our services. You will work closely with cross-functional teams to define our support processes and ensure that we deliver exceptional customer experiences.

Key Responsibilities
  • Answer inbound inquiries during Pacific Standard Time business hours
  • Collect customer support requests and bugs to address these issues
  • Evaluate existing tools and develop new tools to enable this function to scale
Requirements
  • A natural instinct to empathize with users
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Strong technical and analytical skills
  • Bachelor's degree required

Our company values diversity and inclusivity and is an equal opportunity employer.

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