
Digital Banking Experience Specialist
23 hours ago
Optimize Digital Banking Experiences
We are seeking a highly skilled Customer Experience Lead to join our team.
The ideal candidate will have a strong background in UI/UX design for mobile banking applications and a passion for optimizing digital customer experiences.
Key Responsibilities:
- User Interface Optimization: Enhance mobile banking app interfaces for an intuitive user experience.
- Collaboration: Work closely with digital teams to refine customer journeys.
- Customer Communication: Ensure clear and effective messaging across all customer touchpoints.
- Voice of Customer Insights: Leverage data to improve CX and address customer pain points.
- User Testing: Coordinate and analyze user testing with third-party vendors.
- Continuous Improvement: Stay updated with industry best practices to enhance digital banking experiences.
Requirements:
- A bachelor's degree in Design, HCI, Computer Science, or a related field.
- Proven experience in UI/UX design for mobile applications (preferably in banking/financial services).
- A strong understanding of CX principles and methodologies.
- Proficiency in English & Urdu.
- Experience with user testing & research methods.
This is a great opportunity to shape the future of digital banking. The ideal candidate will be passionate about delivering exceptional customer experiences and will thrive in a fast-paced environment.
What We Offer:
- A challenging role that allows for growth and development.
- A collaborative and dynamic work environment.
- The opportunity to work on exciting projects that make a real difference.
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