Digital Banking Experience Specialist

23 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Optimize Digital Banking Experiences

We are seeking a highly skilled Customer Experience Lead to join our team.

The ideal candidate will have a strong background in UI/UX design for mobile banking applications and a passion for optimizing digital customer experiences.

Key Responsibilities:

  1. User Interface Optimization: Enhance mobile banking app interfaces for an intuitive user experience.
  2. Collaboration: Work closely with digital teams to refine customer journeys.
  3. Customer Communication: Ensure clear and effective messaging across all customer touchpoints.
  4. Voice of Customer Insights: Leverage data to improve CX and address customer pain points.
  5. User Testing: Coordinate and analyze user testing with third-party vendors.
  6. Continuous Improvement: Stay updated with industry best practices to enhance digital banking experiences.

Requirements:

  1. A bachelor's degree in Design, HCI, Computer Science, or a related field.
  2. Proven experience in UI/UX design for mobile applications (preferably in banking/financial services).
  3. A strong understanding of CX principles and methodologies.
  4. Proficiency in English & Urdu.
  5. Experience with user testing & research methods.

This is a great opportunity to shape the future of digital banking. The ideal candidate will be passionate about delivering exceptional customer experiences and will thrive in a fast-paced environment.

What We Offer:

  • A challenging role that allows for growth and development.
  • A collaborative and dynamic work environment.
  • The opportunity to work on exciting projects that make a real difference.


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