
Customer Retention Expert
24 hours ago
We are looking for a seasoned professional to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for developing and maintaining strong relationships with our high-value customers, identifying and addressing their business challenges, and driving growth through upsell and cross-sell opportunities.
As a trusted advisor, you will work closely with internal teams to provide strategic and technical guidance to our customers, helping them achieve their business objectives with our product. You will also be responsible for collecting and sharing customer feedback, improving internal SOPs, tracking and analyzing business KPIs, and coordinating onboarding efforts.
This is a full-time position based out of Hyderabad and with in-person presence in the Hyderabad office, at least 3 times a week in a growing 24/7 global Customer Success team that will report into the Manager, Customer Success, working with our Cloudways/DigitalOcean customers.
Responsibilities- Develop and maintain strong relationships with assigned high-value customers.
- IDentify and address business challenges and opportunities for growth.
- Collaborate with internal teams to provide strategic and technical guidance to customers.
- Collect and share customer feedback to drive product improvements.
- Improve internal SOPs to optimize customer success and satisfaction.
- Track and analyze business KPIs to measure customer engagement and success.
- Coordinate onboarding efforts to ensure a smooth transition into the retention phase.
- Serve as the voice of the customer within the organization.
- Work cross-functionally with pre-sales, marketing, product, and technical support teams.
- Collaborate with internal support and product teams to resolve technical issues.
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Data Science Expert
2 days ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeWelcome to Warner Bros. Discovery, where imagination meets innovation.We are seeking a highly skilled Sr. Data Scientist to join our team of experts in driving business decisions through data-driven insights.The successful candidate will be responsible for analyzing complex datasets from various sources, including movies, gaming, and studios, to uncover...
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Quantitative Analyst Opportunity
2 days ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeWarner Bros. Discovery offers a unique opportunity to work with a talented team of experts in the field of machine learning and artificial intelligence.We are seeking a highly skilled Machine Learning Engineer Role to join our team of experts in developing and deploying machine learning models that drive business decisions.The successful candidate will be...
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Customer Success Manager
1 day ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are seeking a highly skilled Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted...
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Senior Data Analyst Position
2 days ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeWarner Bros. Discovery is committed to fostering an inclusive and diverse work environment that values creativity, collaboration, and continuous learning.We are seeking a highly skilled Data Science Expert to join our team of experts in driving business decisions through data-driven insights.The successful candidate will be responsible for designing,...
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Digital Ocean Customer Success Manager
4 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeAbout the RoleWe are seeking a Digital Ocean Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesTechnical Consultation & Architecture Design:Develop and maintain deep expertise in...
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ENOVIA Customization Professional
5 days ago
Hyderabad City Taluka, Pakistan Renault Group Full timeJob Family: Information Technologies & SystemsWe are seeking a skilled ENOVIA customization expert to join our team. As a key member of our IT department, you will be responsible for developing and implementing customized solutions for our ENOVIA modules.Key Responsibilities:To design, develop, and test customized software applications for ENOVIA modules.To...
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Customer Success Advocate
24 hours ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWelcome to DigitalOcean LLC, where innovation meets dedication. As a Technical Account Manager, you'll form lasting connections with our customers, empowering them to achieve their goals through expert guidance and support.Your Key Focus Areas:Customer Engagement: Develop strong relationships with our customers, listening to their needs and delivering...
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Customer Relationship Director
6 days ago
Bahawalpur City Tehsil, Pakistan Jubilee Family Takaful Full timeWe are seeking a Customer Relationship Director to join our team at Jubilee Family Takaful. As a key member of our sales and marketing department, you will be responsible for building and maintaining strong relationships with customers to drive business growth and client retention.Responsibilities:Develop and implement customer relationship strategies.Build...
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Machine Learning Engineer Role
2 days ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeWe are seeking a highly skilled Senior Data Analyst Position to join our team of experts in driving business decisions through data-driven insights.The successful candidate will be responsible for analyzing complex datasets from various sources, including movies, gaming, and studios, to uncover valuable trends and patterns that inform content development,...
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Customer Support Operations Manager
5 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeCoinbase is seeking a highly skilled professional for the role of Customer Support Operations Manager who can develop strategies to enhance customer satisfaction and resolution rate, streamline operations and processes, and drive performance improvements for the network.The ideal candidate will possess 12+ years of experience managing multi-level CX...
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Support Expert
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe seek a skilled Support Expert - Cloud Solutions to join our Cloud Support team. As a Support Expert, you will provide technical support to customers using DigitalOcean's cloud solutions.Main Responsibilities:Experienced in Incident Management, with hands-on expertise in managing outage tickets and communicating effectively with both internal and external...
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Data Engineering Solutions Expert
24 hours ago
Hyderabad City Taluka, Pakistan Astronomer Full timeAstronomer is a rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to empower data teams to bring mission-critical analytics, AI, and software to life.About this role:As a Solutions Engineer, you will be part of the Global Services Delivery Team and will be involved in the delivery of various use cases in which...
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Management Advisory Expert
5 days ago
Hyderabad City Taluka, Pakistan Mastercard Full timeAbout UsMastercard is a leading global payments company that provides a range of innovative payment solutions. We empower businesses and individuals to thrive in an ever-changing world.We are committed to delivering exceptional customer experiences and creating value for our clients. Our team of experts works tirelessly to develop cutting-edge solutions that...
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SuccessFactors Solutions Expert
5 days ago
Hyderabad City Taluka, Pakistan HSBC Full timeAbout Us">At HSBC, we believe that everyone deserves equal opportunities to succeed. We are committed to diversity and inclusion and strive to create an environment where all employees feel valued, respected and empowered to reach their full potential.">Our Mission">We are currently seeking an experienced professional to join our team in the role of...
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Customer Support Expert
2 days ago
Faisalabad City Tehsil, Pakistan Techysol (Pvt) Ltd Full timeWe are seeking a Customer Support Expert to join our team. The successful candidate will be responsible for responding to customers to confirm and verify order details, ensuring accuracy in customer information, order specifications, and delivery instructions.Key Responsibilities:Provide timely and accurate responses to customer inquiries via multiple...
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Data Workflow Expert
24 hours ago
Hyderabad City Taluka, Pakistan Astronomer Full timeAstronomer, a globally-distributed and rapidly growing venture-backed team of learners, innovators, and collaborators, empowers data teams to bring mission-critical analytics, AI, and software to life. As a Presales Engineer at Astronomer, you'll be a key partner to our clients, guiding them in deploying powerful data workflows to accelerate their business...
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Freight and Customs Expert
10 hours ago
Faisalabad City Tehsil, Pakistan Eswap Technologies (Pvt) Ltd. Full timeJob Summary:Eswap Technologies (Pvt) Ltd is a leading company in the electric motorcycle and battery pack industry. We are looking for an experienced Freight and Customs Expert to manage our logistics operations.Job Responsibilities:Plan and implement logistics strategies to ensure efficient import and export processes.Manage customs clearance procedures,...
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Manager, Customer Support
6 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Customer Support Supervisor
2 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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SAP Material Management Expert
5 days ago
Hyderabad City Taluka, Pakistan ECS ME Full time**Company Overview:**At ECS ME, we are committed to delivering exceptional services and solutions to our clients. Our team of experts is dedicated to providing cutting-edge technology and innovative approaches to meet the evolving needs of our customers.As a valued member of our team, you will have the opportunity to work on challenging projects, collaborate...