Support Expert

5 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

We seek a skilled Support Expert - Cloud Solutions to join our Cloud Support team. As a Support Expert, you will provide technical support to customers using DigitalOcean's cloud solutions.

Main Responsibilities:
  • Experienced in Incident Management, with hands-on expertise in managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.
  • Provide clear and concise updates through public posts to customers about incident status and resolution efforts.
  • Assist engineering teams by gathering necessary information and offering technical support.
  • Maintaining accurate and current documentation for incident management processes, troubleshooting procedures, and knowledge base articles.


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