Client Relationship Manager

19 hours ago

Faisalabad City Tehsil, Pakistan beBeeRelationship Full time $90,000 - $120,000
Job Overview

The Customer Success Manager/Account Manager plays a pivotal role in fostering enduring relationships with clients. This involves ensuring they achieve their objectives and maximise value from products/services.

This position demands effective communication, strong relationship-building skills, and the ability to drive product adoption through onboarding and training.

Key responsibilities include:

  • Managing client relationships to ensure maximum value and satisfaction.
  • Guiding customers through onboarding to ensure a seamless experience.
  • Identifying opportunities to upsell/cross-sell solutions and reduce churn through proactive engagement.
  • Serving as the primary point of contact for clients, addressing concerns, troubleshooting issues, and ensuring client satisfaction.
  • Analyzing usage metrics and feedback to optimise engagement strategies and increase success rates.

Requirements for this role include:

  • 1+ years of experience in Customer Success, Account Management, or Client Support roles.
  • Industry experience in SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
  • Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems.
  • Fluent in English with strong verbal and written communication skills.
  • Reliable laptop and stable internet connection for remote work.

We offer competitive salary and performance-based bonuses, flexible remote work arrangements, exclusive access to top-tier employers globally, and a network of sales professionals sharing insights and opportunities.

Hiring Process
  • Submit Your Application
  • Screening Video Interview (15 min max)
  • Final Face-to-Face Interview
  • Admission to our talent pool for exclusive opportunities
  • Final client interview after matching

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