Client Relationship Manager

13 hours ago

Faisalabad City Tehsil, Pakistan beBeeLeadership Full time $90,000 - $110,000

Job Overview:

The Account Management Lead will be responsible for leading a team of account managers to ensure exceptional customer service delivery. This includes developing and implementing strategies to increase customer satisfaction and retention, overseeing the onboarding process for new clients, and collaborating with internal departments to align strategies and drive revenue growth.

  • Lead and manage a team of account managers to ensure exceptional customer service delivery
  • Develop and implement strategies to increase customer satisfaction and retention
  • Oversee the onboarding process for new clients, ensuring a smooth transition and effective knowledge transfer
  • Collaborate with internal departments, such as sales and marketing, to align strategies and drive revenue growth
  • Build and maintain relationships with key accounts, acting as the main point of contact for their inquiries and concerns
  • Monitor team performance, providing regular feedback and coaching to enhance individual and team productivity
  • Stay updated with industry trends and competitive landscape to identify new business opportunities
  • Prepare regular reports and provide insights on key metrics to senior management
Key Responsibilities:
  1. Strong leadership skills with the ability to motivate and inspire a team
  2. Proven experience in account management, preferably in the software industry
  3. Excellent communication and interpersonal skills
  4. Strong negotiation and problem-solving abilities
  5. Ability to work under pressure and meet tight deadlines
  6. Proficient in CRM software and other relevant tools

Requirements:

The ideal candidate will have strong leadership skills, excellent communication and interpersonal skills, and the ability to work under pressure and meet tight deadlines. Proficiency in CRM software and other relevant tools is also essential.

About Us:

We are a leading software company dedicated to delivering innovative solutions to our clients. We are passionate about building long-term relationships with our customers and strive to exceed their expectations.

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