Quality Assurance Specialist

8 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a diligent and detail-oriented Quality Assurance Specialist to play a critical role in ensuring high-quality performance across multiple channels. The QA Specialist will evaluate and assess sales calls, emails, and chats for quality, accuracy, and adherence to company guidelines.

Key Responsibilities:
  • Evaluate sales calls for quality, accuracy, and adherence to guidelines.
  • Provide detailed feedback and recommendations for improvements.
Email and Chat Evaluations:
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensure emails and chats align with brand tone and customer engagement standards.
Inbound Lead Monitoring:
  • Monitor inbound sales leads to ensure proper handling and response time.
  • Evaluate the quality of lead engagement and provide feedback for improvement.
Trend Analysis:
  • Monitor trends and data related to sales performance, customer behavior, and quality metrics.
  • Analyze data to identify areas for improvement and report on performance trends.


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