Technical Service Expert
1 day ago
We are seeking an experienced professional to provide exceptional technical support and expert communication services to our valued customers.
Responsibilities- You will be the primary technical point of contact for a small number of Enterprise Accounts, delivering personalized service and tailored solutions.
- You will own or orchestrate the resolution of cases, foster strong partnerships, and provide an unparalleled support experience for assigned customers.
- Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
- Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
- Minimum 1.5 + years of experience in Customer Support, and technical support.
- Excellent customer communication skills in a variety of forms (written, live chat, conference calls).
- Experience with addressing customer escalations and relaying concise and audience-digestible updates to stakeholders.
A diverse and inclusive workplace is one of our core values. We welcome people of different backgrounds, experiences, abilities, and perspectives.
The successful candidate will have a strong understanding of technical concepts, excellent problem-solving skills, and the ability to effectively communicate with customers.
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