Technical Solutions Expert

1 day ago

Faisalabad City Tehsil, Pakistan beBeeSupport Full time $90,000 - $120,000

We are seeking an experienced technical professional to join our Global Technical Support organization.

The ideal candidate will provide exceptional service, technical support and communications to our customers.

As a key point of contact for product support issues, your workday is focused on delivering proactive technical support, consulting on upcoming features, resolving issues, recommending training, and providing status updates on the customer's environment.

  • You will be responsible for owning or orchestrating the resolution of cases, building strong partnerships, and delivering an unparalleled support experience for assigned customers.
  • Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
  • Work in close collaboration with Customer Success Managers to receive, manage and expeditiously resolve escalations from assigned customers.
Key Responsibilities
  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Buildeffective relationships with technical contacts at assigned customers.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Provide feedback to improve training and documentation so that common or emerging issues can be addressed before they become serious or widespread.

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