Senior Technical Support Expert

15 hours ago


Faisalabad City Tehsil, Pakistan beBeeTechnical Full time 6,000,000 - 7,000,000
Lead Technical Support Engineer Role

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support across a range of products and services.

This individual serves as the go-to person for troubleshooting complex issues or product-level bugs that other engineers cannot resolve. They also provide leadership to the technical support team by mentoring, training, and coaching junior engineers, helping them develop their skills and expertise.

Collaboration with cross-functional teams, including engineering, product development, quality assurance, and backend teams, is crucial in identifying and addressing technical issues affecting customers.

The role involves driving continuous improvement in the technical support process by analyzing trends in customer issues, creating and implementing new support processes, and ensuring alignment with the company's overall strategy and goals.



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