
Customer Service Excellence Specialist
2 days ago
**Job Description**
To maintain exceptional customer satisfaction, we are seeking a highly skilled and mature individual for the role of Customer Service Excellence Specialist.
The key responsibilities of this position include ensuring 24/7 support for customers' complaints and queries, providing timely and accurate reporting, up-selling opportunities, and enforcing strong relationships with clients.
Key Responsibilities:
- Ensure 24/7 support for customers' complaints and queries
- Provide timely and accurate reporting
- Identify up-selling opportunities
- Enforce strong relationships with clients
Required Skills and Qualifications:
- Minimum graduate degree
- Excellent oral and written communication skills
- Advanced knowledge of MS Office
Benefits:
This is a challenging yet rewarding opportunity for an experienced professional to contribute to our success.
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