Service Excellence Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

This role involves providing exceptional customer service by responding to inquiries, monitoring orders, and resolving complaints in a timely and effective manner.

Key Responsibilities:
  • Verify product availability and respond to customer inquiries.
  • Manage order processing and handle cancellations, returns, and exchanges.
  • Collect and analyze customer feedback to inform business decisions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues.
Essential Skills and Qualifications:
  • Proven experience in customer service, preferably in a manufacturing sector.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in SAP, MS Excel, and Power BI.
About this Role:

The successful candidate will be a highly motivated and organized individual with excellent customer service skills and a strong understanding of the construction chemicals industry.



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