Senior Relationship Manager

18 hours ago

Hyderabad City Taluka, Pakistan beBeeCareer Full time ₹900,000 - ₹1,200,000
About the Role

We are seeking a dedicated Account Growth Manager who will be responsible for building strong, value-based relationships with existing customers. In this role, you will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value clients.

This is a full-time position based out of Hyderabad with in-person presence in the office at least 3 times a week. You will be part of a growing global Customer Success team working with our cloud customers.

Key Responsibilities:
  1. Maintain Communication: Build and maintain strong relationships with high-value customers through regular calls, emails, and online meetings.
  2. Understand Customer Needs: Comprehend customers' business requirements and challenges to address them effectively.
  3. Product Demos and Training: Conduct product demos and training to maximize product adoption and demonstrate value.
  4. Monitor Customer Health: Proactively monitor customer health signals, usage patterns, and satisfaction levels to identify risks and opportunities.
  5. Be a Trusted Advisor: Serve as the primary contact and trusted advisor, offering strategic guidance to help customers achieve their goals.
  6. Collect and Share Customer Feedback: Gather insights and communicate them internally to improve products and services.
  7. Improve Customer Success SOPs: Collaborate to refine internal processes for better customer outcomes.
  8. Track and Analyze Business KPIs: Monitor metrics, analyze trends, and report on customer success initiatives.
  9. Coordinate Onboarding Efforts: Ensure a smooth transition from onboarding to retention phases.
  10. Advocate for Customers: Represent customer needs within the organization, influencing product and service development.
  11. Cross Functional Collaboration: Work with sales, marketing, product, and support teams to ensure seamless customer experiences.
Requirements
  • Education: Bachelor's degree in computer science, management, business, or a related field preferred.
  • Experience: Minimum 2 years in a customer-facing role within a tech company, preferably in customer success or support.
  • Technical Skills: Basic understanding of our products/services, familiarity with CS metrics like churn, MRR, ARPU, and revenue expansion.
  • Communication Skills: Strong verbal and written communication abilities, with a sense of ownership.
  • Customer Focus: Empathy and commitment to delivering excellent customer experiences.
  • Analytical Skills: Ability to analyze customer data and identify trends.
  • Collaboration Skills: Effective teamwork with internal departments to ensure successful onboarding and support.
  • Additional Qualities: Customer-centric mindset, effective questioning, issue management, attention to detail, data proficiency, proactive problem-solving, continuous learning, ownership, and resilience under pressure.
About Us
  • Innovate with Purpose: Join a cutting-edge tech company that simplifies cloud and AI, fostering innovation and ownership.
  • Career Development: Grow with access to training, conferences, LinkedIn Learning, and a high-performance environment.
  • Well-being: Enjoy competitive benefits, flexible time off, and support programs worldwide.
  • Rewarding Environment: Competitive salary, bonuses, equity, and stock purchase options.
  • Diversity and Inclusion: We are committed to an inclusive workplace, respecting all backgrounds and identities.

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