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Night Helpdesk Technician

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time 60,000 - 90,000

Benefits of a Helpdesk Technician Role

Job Description:

A Helpdesk Technician is responsible for providing technical support to clients, resolving hardware and software issues, and documenting all interactions and resolutions.

The ideal candidate will have 2+ years of experience in a similar role, strong knowledge of Windows and Mac operating systems, proficiency in troubleshooting hardware and software issues, and excellent communication and customer service skills.

  • Technical Support Inquiries: Respond to technical support inquiries via phone, email, or chat
  • Hardware and Software Issues: Resolve hardware and software issues for clients remotely
  • Network Connectivity Problems: Diagnose and troubleshoot network connectivity problems
  • Documentation: Document all technical support interactions and resolutions