Product Experience Specialist
2 weeks ago
About This Opportunity
">We're seeking a skilled Product Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional support experiences to our clients.
">Key Responsibilities
">- ">
- You'll provide support via inbound calls, chat, and email to resolve customer issues efficiently.">
- You'll troubleshoot issues quickly and find effective solutions to ensure customer satisfaction.">
- You'll build strong relationships with customers by personalizing interactions and demonstrating a deep understanding of their needs.">
- You'll collaborate with your team to enhance the customer experience and share knowledge to achieve common goals.">
Requirements for Success
">- ">
- 1+ Year of experience in customer support or a similar role.">
- Excellent written and verbal communication skills.">
- Comfortable using customer support tools like Zendesk or Freshdesk (preferred).">
- Proficient in Excel or Google Sheets.">
- Calm and solution-focused under pressure.">
- Familiarity with eCommerce and CRM systems is a plus.">
Our Company Culture
">TalentPop App values innovation, teamwork, and customer satisfaction. We're committed to providing an excellent support experience for our clients and partners.
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