Call Center Operations Manager

Job DescriptionA professional in call center operations is responsible for managing and supervising a team of call center agents. This role involves monitoring call center performance, including metrics such as call volume, response times, and service quality.The Call Center Office Manager oversees office resources, ensuring a clean, organized, and...

Job SummaryIn this leadership role, you will be responsible for overseeing the day-to-day operations of our call center. This includes sourcing equipment, effective resource planning, and implementing call center strategies to ensure seamless customer interactions.Main Responsibilities:Facility Setup and Management: Sourcing equipment, effective resource...

We are looking for a dedicated and detail-oriented call center operator to manage customer communication and assist with order processing and delivery coordination. The ideal candidate will possess strong organizational skills, with the ability to prioritize tasks and handle multiple customer interactions efficiently.Responsibilities of this role...

About the RoleThis is a leadership position that requires a strong leader to manage and supervise a team of software house agents. The successful candidate will have a proven track record of improving call center performance and exceeding customer service goals.Responsibilities:Oversee all aspects of software house operations, including team management,...

Leading a team of professionals in a dynamic call center environment is an exciting opportunity for a skilled manager. With experience in various areas of call centers, preferably as a Team Leader or Assistant Manager, this role requires analytical skills to find the root cause of problems and apply SOP, KPIs, and call center metrics. A strong business...

**Job Summary:**We are seeking an experienced manager to lead our premium call center operations. The ideal candidate will have 4-5 years of experience in various areas of call centers, preferably as a Team Leader or Assistant Manager.Key Responsibilities:Drive analytical decision-making by applying SOPs, KPIs, and call center metricsLead teams to achieve...

Call Center Operations ManagerThis is a challenging opportunity for an experienced call center professional to join our organization as an Assistant Manager. The successful candidate will have a minimum of 4 years of experience in inbound call centers, with a strong track record of improving customer satisfaction and reducing complaint levels.Key...

We are looking for a highly motivated and organized individual to join our team as a Call Center Operator. The successful candidate will be responsible for handling customer inquiries and marketing our product or service.Key Responsibilities:Handling customer complaints and resolving issues efficientlyProviding information regarding our product or service to

A successful manager with 4-5 years of experience in different areas of call centers is required to lead our premium call center operations. The ideal candidate should have experience in Team Leadership, Assistant Management, or Managerial roles. This position demands strong analytical skills, business acumen, and excellent communication and interpersonal...

Job Description:The successful candidate will be responsible for ensuring the quality of work in our call center. This involves enforcing service protocols, managing daily operations, and liaising with other departments to resolve issues.Responsibilities:Quality control and enforcement of service protocols.Daily operations management, including AHT, Queue...