
Customer Experience Specialist
6 hours ago
We are looking for a dynamic and customer-centric executive to manage customer communications on multiple digital channels.
Job OverviewThis role involves being the voice of our brand, ensuring every customer interaction is smooth, engaging, and leaves a positive impression.
Key Responsibilities- Respond promptly and courteously to customer inquiries across various platforms.
- Manage online orders and provide real-time assistance to customers.
- Identify customer needs proactively and suggest relevant products or services.
- Handle customer complaints tactfully and escalate when necessary.
- Collaborate with teams to share customer feedback and improve service processes.
The ideal candidate should possess excellent communication skills and experience in customer service, e-commerce support, or social media handling.
Familiarity with customer support software and CRM tools is also required.
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