Support Services Manager

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Client Support Manager

The ideal candidate will have above average skills in relational database management systems and ability to use SQL.

  1. Responsible for resolving client issues in a timely manner.
  2. Collaborates with internal teams to ensure issues are resolved efficiently.
  3. Serves as the primary point of contact for all client-related matters.
Key Responsibilities
  • Total incident ownership, managing high and critical incidents.
  • Submit regular status reports to management summarizing completed projects/tasks.
  • Manage ad hoc reporting requirements.
Requirements
  • Above average skills in relational database management systems and ability to use SQL.
  • Excellent verbal and written communication skills.
  • Proven ability to influence cross-functional teams without formal authority.


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