Healthcare Operations Coordinator

2 days ago

Lahore, Punjab, Pakistan beBeeFrontDesk Full time 300,000 - 400,000

We are seeking a detail-oriented and friendly individual to manage front office operations at our healthcare facility.

Key Responsibilities:
  • Greet and welcome patients and visitors in a courteous and professional manner.
  • Manage patient check-in and check-out processes efficiently.
  • Schedule, confirm, and reschedule patient appointments using medical software.
  • Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
  • Maintain patient records, update information, and ensure confidentiality.
  • Collect payments, issue receipts, and manage billing or insurance forms if required.
  • Coordinate with medical staff to ensure smooth clinic or hospital operations.
  • Maintain cleanliness and organization of the front desk area.
  • Handle patient complaints or concerns professionally and escalate when necessary.
  • Monitor waiting times and inform patients of any delays or changes.
Requirements:
  • High school diploma or equivalent; additional training or certification in administration or healthcare is a plus.
  • 1–2 years of experience in a receptionist or front desk role, preferably in a healthcare setting.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Proficiency in MS Office and medical scheduling or billing software (e.g., EMR, HMS).
  • Ability to multitask, stay organized, and maintain confidentiality.
  • Calm and professional demeanor, especially under pressure.
Preferred Qualifications:
  • Knowledge of medical terminology and healthcare procedures.
  • Experience with health insurance processes and billing.
  • Familiarity with patient management systems (e.g., Athena, Kareo, Practo, etc.)

This is a full-time position that requires excellent communication and organizational skills. The ideal candidate will be able to work effectively in a fast-paced environment and provide top-notch customer service to patients and visitors.

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