
Travel Support Specialist
1 week ago
We are seeking a Customer Service Representative to join our team at FLY ACE TRAVELS.
About the RoleYou will be the first point of contact for clients, ensuring their travel needs are handled smoothly and professionally. You will handle incoming calls, emails, and walk-in inquiries from clients, book domestic and international flights, hotels, and travel packages, and provide accurate travel information, pricing, and itinerary options.
Key Responsibilities- Handle customer inquiries via phone, email, and in-person
- Book travel arrangements for clients, including flights, hotels, and activities
- Provide detailed information about destinations, transportation options, and accommodations
- Resolve customer complaints and concerns in a professional and timely manner
- Maintain accurate records of client interactions and transactions
- Minimum 1 year of experience in a similar role in the travel industry (MUST)
- Strong communication skills in English
- Familiarity with GDS systems is a plus
- Ability to multitask and work in a fast-paced environment
- Customer-first attitude and problem-solving mindset
- A supportive and friendly work environment
- Growth opportunities within the travel industry
- Exposure to a wide range of travel services
Please submit your updated CV.
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