Senior Customer Experience Specialist

5 days ago


Karachi, Sindh, Pakistan ibex Full time

We are seeking a skilled Senior Customer Experience Specialist to join our Operations department.

Key Responsibilities:
  • Deliver exceptional customer experiences by resolving inquiries and concerns in a timely and effective manner.
  • Assist customers with their purchases, offering alternative solutions when needed.
  • Communicate with customers in a friendly, courteous, and attentive manner, conveying a genuine interest in their queries.
  • Maintain accurate and efficient resolution of customer issues by following established processes.
  • Stay up-to-date with system information, process changes, and future updates to maintain expertise.
  • Effectively handle objections and pushbacks from customers, turning negative experiences into positive ones.
Requirements:
  • Excellent English communication skills, with a U.S. or UK accent.
  • Able to articulate thoughts clearly and concisely, using simple language free from jargon.
  • Friendly, approachable, and empathetic demeanor, with a strong ability to build rapport with customers.


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