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Senior Customer Experience Specialist
5 days ago
We are seeking a skilled Senior Customer Experience Specialist to join our Operations department.
Key Responsibilities:- Deliver exceptional customer experiences by resolving inquiries and concerns in a timely and effective manner.
- Assist customers with their purchases, offering alternative solutions when needed.
- Communicate with customers in a friendly, courteous, and attentive manner, conveying a genuine interest in their queries.
- Maintain accurate and efficient resolution of customer issues by following established processes.
- Stay up-to-date with system information, process changes, and future updates to maintain expertise.
- Effectively handle objections and pushbacks from customers, turning negative experiences into positive ones.
- Excellent English communication skills, with a U.S. or UK accent.
- Able to articulate thoughts clearly and concisely, using simple language free from jargon.
- Friendly, approachable, and empathetic demeanor, with a strong ability to build rapport with customers.
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Customer Experience Specialist
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