Urdu Call Center Representative

1 day ago

Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Representative Job Description

We are seeking a skilled and experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, or chat.

The ideal candidate will have a strong background in customer service, with the ability to effectively resolve customer queries, concerns, and complaints in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues efficiently
  • Provide accurate information and product recommendations to customers
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve customer experience and achieve team goals

Requirements:

  • Minimum 3-6 months experience in customer-facing role
  • Fluent communication skills in Urdu language
  • Strong analytical and problem-solving skills
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Competitive compensation package

Job Specifications:

- Proficient in Urdu language
- Strong communication and interpersonal skills
- Ability to multi-task and handle stressful situations
- Familiarity with customer service principles and practices
- Basic computer skills

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