Support Professional

10 hours ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time $60,000 - $90,000
Job Title

Solutions Engineer

Job Overview

This role is responsible for providing timely support to customers, responding promptly and accurately to their queries, feature requests, bug reports, etc.

  • Excellent written and verbal English communication skills are required for phone and email communication.
  • The ability to quickly grasp a highly technical product is necessary to provide support to users.
  • Strong problem-solving skills with the ability to diagnose and troubleshoot basic technical issues are essential.
  • A solid understanding of web functionality and software products is required.
  • Knowledge of REST APIs or SDKs is a must.
Key Responsibilities

You will contribute to product improvement by collecting customer feedback and identifying patterns or essential information from customer interactions. Take ownership of technical issues and queries, collaborating with relevant team members from engineering, sales, or marketing to resolve them.

  • Prioritize and manage several open issues simultaneously, including proper recording, tracking, and resolution.
  • Follow up with customers in a timely manner to inform them of bug fixes, feature releases, ensuring their satisfaction.
  • Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
Requirements

For this role, you will need:

  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills.
  • Solid understanding of web functionality and software products.
  • Knowledge of REST APIs or SDKs.
What We Offer

As a Solutions Engineer at our company, you can expect:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.

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