
IT Support Professional
13 hours ago
Technical Support Specialist
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients via phone, email, and in-person.
Responsibilities:
- Provide technical support to clients via multiple communication channels
- Diagnostics and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices
- Install, configure, and maintain new computer hardware, operating systems, and software applications
- Document technical processes and procedures
- Prioritize and manage multiple tasks to ensure efficient performance and uptime of IT systems
- Monitor and maintain the health and performance of IT systems
- Stay updated on emerging technologies and best practices
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 1-2 years of experience in technical support
- Strong knowledge of computer systems and technologies
- Experience with troubleshooting hardware and software issues
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Able to work onsite and remotely as required
About the Role:
This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional technical support services to our clients. If you have a passion for technology and excellent communication skills, we encourage you to apply.
What We Offer:
In addition to a competitive salary and benefits package, we offer a collaborative and supportive work environment that fosters professional growth and development. Our team is committed to excellence and strives to provide exceptional service to our clients.
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