Expert Technical Operations Manager

1 day ago

Bahawalpur City Tehsil, Pakistan beBeeSystem Full time $79,711 - $121,421
About the Role

Motive empowers operations teams with tools to make their work safer, more productive, and profitable. Our platform gives complete visibility and control, significantly reducing manual workloads by automating tasks.

We serve over 100,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Job Overview

This role is for a Senior Systems Administration Specialist who will administer, manage, and support our Salesforce and integrated Enterprise Systems applications. You will work with integrations as we expand our suite of applications.

You will join a dynamic team of experienced Salesforce Administrators and Developers. We will collaborate to design the best solutions for our users and make technical decisions that impact our growth and expansion.

Key Responsibilities
  • Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues reported on the Enterprise Systems Service Desk.
  • Administer and support Salesforce.com, including user management, data import/update, bug investigations, and enhancements.
  • Manage end-user profile configurations, reporting, dashboards, and permissions.
  • Oversee the onboarding for the Enterprise Systems Tech-Stack.
  • Analyze and prioritize enhancement requests and implement changes or escalate to the change advisory board when necessary.
  • Manage workload and projects while maintaining accuracy and strong attention to detail.
  • Create and update documentation for different audiences within the team.
Requirements
  • Must have prior experience in a user-facing technical support or application support role.
  • Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce.
  • Salesforce Associate Certification is required.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
  • A technical background with a general understanding of business systems is necessary.
  • A Salesforce Administrator certification is a plus, but not mandatory.
  • Experience assisting users with related systems like NetSuite or Zuora is a plus.

We value diversity and inclusivity and are an equal opportunity employer welcoming people from diverse backgrounds, experiences, abilities, and perspectives.

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