Technical Operations Expert

1 day ago

Peshawar City Tehsil, Pakistan beBeeSystemAdministration Full time $90,000 - $120,000
Job Description

We are seeking an experienced System Administration Specialist to join our team. This role involves providing technical support for Salesforce and integrated Enterprise Systems applications used by customers and internal teams.

The successful candidate will be responsible for administration, management, and support of these systems, including troubleshooting and resolving issues promptly reported on the Service Desk.

Key responsibilities include:

  • Providing real-time support for issues related to Salesforce and other integrated platforms;
  • Administering and supporting Salesforce.com, including user management, data import/update, bug investigations, and enhancements;
  • Managing end-user profile configurations, reporting, dashboards, and permissions;
  • Overseeing the onboarding process for the Enterprise Systems Tech-Stack;
  • Analyzing and prioritizing enhancement requests, implementing appropriate changes or escalating to the change advisory board when necessary;
  • Managing workload and projects while maintaining accuracy and strong attention to detail;
  • Creating and updating documentation for different audiences within the team.
Requirements

To be considered for this position, you must have prior experience in a user-facing technical support, application support, or Service Desk role. You should also have at least 2 years of hands-on experience using and providing first-line support for Salesforce, focusing on assisting end-users with day-to-day tasks and issues.

Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required. Strong troubleshooting skills to diagnose and resolve user-reported application problems are essential.

You should be able to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently. A technical background with a general understanding of business systems is necessary.

Salesforce Administrator certification is a plus but not mandatory. Experience assisting users with related systems like NetSuite or Zuora is also desirable.

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