IT Service Management Professional

4 days ago

Gujrat, Punjab, Pakistan beBeeAdministrative Full time
Job Description:

We are seeking an experienced IT Service Management professional to join our team as a ITSM Jira Administrator. This role is responsible for managing and implementing IT service management processes, including incident, change, and problem management.

The ideal candidate will have a strong understanding of ITIL principles and theories, as well as experience with Jira and other ITSM tools. They will be responsible for collaborating with internal teams to define and implement controls and safeguards, managing and reporting incidents and service levels, and participating in the evaluation and design of new systems.

This role requires a solid understanding of ITSM principles, promoting ITIL best practices across the full life cycle of services. The successful candidate will also have experience with cybersecurity principles, risk management, and compliance frameworks.

Key Responsibilities:

  • Manage and implement IT service management processes, including incident, change, and problem management.
  • Collaborate with internal teams to define and implement controls and safeguards.
  • Manage and report incidents and service levels.
  • Participate in the evaluation and design of new systems.
  • Ensure request, incident, problem, and change records are accurate and complete.
  • Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications.

Required Skills and Qualifications:

  • 3+ years of experience in implementing Atlassian products.
  • Experience with RESTful APIs, JSON, and XML.
  • Experience with Agile/Scrum or DevOps methodologies.
  • Experience with SQL, Python, PowerShell, or other scripting languages.
  • Experience with system and data architecture.
  • Experience with SDLC pipeline tools such as Git, Jenkins.

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced ITSM professional looking for a new challenge, we encourage you to apply.

About Us:

We are a leading provider of IT services and consulting solutions. Our team is passionate about delivering high-quality solutions that meet the needs of our clients. We are committed to excellence and innovation, and we are always looking for talented professionals to join our team.

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