Resolution Expert

3 days ago


Peshawar City Tehsil, Pakistan beBee Careers Full time
Customer Support Role

We are seeking a highly skilled Customer Service Representative to join our team.

About the Position

  • Maintain a positive and professional attitude towards customers at all times.
  • Respond promptly to customer inquiries and communicate with them through various channels.
  • Acknowledge and resolve customer complaints in a timely and effective manner.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Collaborate with colleagues to achieve common goals and objectives.
  • Provide feedback on the efficiency of the customer service process.
  • Manage a team of junior customer service representatives (if applicable).
  • Ensure customer satisfaction and provide professional customer support.

Skills and Qualifications

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Intermediate education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Adherence to the sales pitch and our company values.
  • Multitasking and time management skills.
  • Excellent verbal communication skills (strong command of English and Urdu language).


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