
Delivery Team Performance Coordinator
6 days ago
As a Team Manager for Regional Reports at Right Solution, you will be responsible for leading a team of professionals in delivering high-quality reports to clients across various markets. Your primary responsibility will be to manage the workflow, allocate tasks to team members, and ensure that all deliverables meet the agreed service level agreements (SLAs).
You will work closely with internal stakeholders to understand client requirements and develop strategies to improve report delivery processes. Additionally, you will cultivate strong relationships with clients and internal stakeholders to ensure seamless communication and effective issue resolution.
- Work Allocation & Quality Control
- Manage the allocation of tasks to team members and ensure that reports are delivered within the agreed timeframes.
- Review report content and perform quality checks to ensure that they meet the required standards.
- Operations Management and Process Control
- Develop and implement processes to optimize report delivery costs, improve customer experience, and meet other key objectives.
- Create and maintain standard operating procedures (SOPs) and templates to ensure consistency in report production.
- Track team performance against established goals and provide regular updates to senior management and internal stakeholders.
- Stakeholder Management
- Cultivate strong relationships with clients and internal stakeholders to ensure seamless communication and effective issue resolution.
- Coordinate with clients to clarify data requirements and ensure that reports meet their needs.
To succeed in this role, you will need to possess excellent leadership and project management skills, as well as the ability to motivate and inspire your team to deliver high-quality results.
Requirements:- Excellent English communication skills: both verbal and written.
- Leadership and project management skills.
- Ability to motivate and inspire team members to deliver high-quality results.
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